Customer Service Assistant

Customer Service Assistant

Job Overview

Customer Service Assistant

  • Work Term : Permanent
  • Work Language : English
  • Salary : £21255 – £23302.50 per annum



To find out more about this job opportunity, read this article till the end.

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Customer Service Adviser – Remote



Hi, we’re Optima Legal!
We’re an established property law firm, with over 30 years’ experience of successfully working in partnership
with the UK’s banks and building societies, enabling them to support over 4 million customers through a
comprehensive range of legal services including remortgage services and later life lending.

It’s an exciting time to join the team as we’re now part of the PEXA Group, a multi-award-winning
property-tech business, who have harnessed technology to revolutionise the way property is bought and sold
in Australia, and now the UK. PEXA are committed to significant investment in the UK as they help transform
the housing and conveyancing market – and we’re proud to be part of that journey.
We’re growing fast, that’s where you come in.



Working from home – this role is 100% home based

Other benefits:
Core Life Assurance
Core income protection
Wellness app – ‘thrive’
Perks at work – discounts and cashback

Plus the option of signing up to numerous additional benefits

Main Responsibilities

As a Remortgage Case Assistant, some of your responsibilities will be to:
? Provide first level inbound call handling.
? Support Case Executives in progressing remortgage files from instruction to file closure.
? Liaise with relevant parties to chase any outstanding information to progress the case in line with
? client service level agreements.
? Ensure relevant systems and files are updated on a regular basis.
? Update case executives of potential problems and ongoing issues.
? Review files to ensure necessary information is obtained for a completion date.

Ideal Candidate

Although previous experience is not essential, it would be great if you can show the below skills:
? Working knowledge of Microsoft Office.
? Excellent verbal and written communication.
? Ability to work in a fast-paced environment.
? Great customer service skills.
? Willingness to learn and adapt to change.

Does this role sound interesting? Apply today and a member of the team will be in contact if you meet our requirements.


Rush now and apply. Click Here to Apply if you are interested in the job.





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